Furniture paint lacquer lack of paint affects the appearance of consumer hotline complaints

It is understood that at the end of December 2012, Mr. Li ordered a bed, a bedside table, and a four-door wardrobe at Hengxin Furniture. The price of a set of furniture discount was 3,976 yuan. Both parties agreed to deliver at the end of May 2013. In mid-May 2013, Mr. Li’s home was notified by phone to delay the delivery due to the completion of the renovation and changed the delivery time at the store according to the purchaser’s request. On June 10, after the two parties agreed to deliver the goods, Mr. Li found that the furniture that was delivered had paint defects, lack of paint, and uneven paint, which affected the appearance. The two sides had not reached an agreement on the subsequent replacement and compensation.

On June 10, 2013, Hengxin Furniture sent furniture. Mr. Li said: "The four cabinet doors of the wardrobe have obvious defects. There are paints, lack of paint, and uneven paint, which seriously affect the appearance. Unlike the new one. A week later, Hengxin Furniture Manager came to replace the door, but I don’t think the quality is better than the door that has been installed on the closet. I didn’t agree to replace it. After that, they tried to clean it with toothpaste and rag. The problem of uneven paint lacquer, although it has indeed changed a little, but a little closer look can still clearly see the traces of paint."

At the end of June 2013, Hengxin Furniture sold to Mr. Li's home for refinishing. After half of the replenishment, Mr. Li believed that he could not meet their expectations and refused the request for further repairs by the after-sales master. Mr. Li said: "After the high manager was informed, he said that he could give 300 yuan in cash compensation, but I did not agree to this plan."

For this matter, Mr. Li proposed three solutions: 1. Retire the furniture, Hengxin Furniture Store compensated for 700 yuan of lost time for one month; 2. Replaced the complete set of four-door wardrobes, compensated for the lost time after delivery and added 700 yuan, the replacement of the whole set of four-door wardrobe is still qualified, in line with environmental requirements; 3, replace the four doors of the wardrobe, compensation for the lost time of the door to the money and add 700 yuan, the replacement of the wardrobe door is still It is qualified and meets environmental protection requirements.

On July 22, the reporter contacted the Hengxin Furniture Senior Manager. She said: "We have been actively solving the problem and will compensate within a reasonable range. The solution proposed by Mr. Li cannot be satisfied. We have two for this matter. A solution, 1, for him to replace the door, will not carry out any economic compensation; 2, do not replace the door, the company should answer 10% of his total compensation, I personally add some money, give him compensation to 500 yuan In addition, we are all dealing with Mr. Li’s leisure time, and there will be no so-called lost time."

Afterwards, the reporter relayed the attitude of Hengxin's furniture to Mr. Li. Mr. Li decided to report the matter to the consumer complaint hotline and safeguard his own interests.

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