Are you guaranteed to buy a home product? In response to this problem, recently, the reporter visited a number of local home stores, and conducted a sample survey of a number of consumers. The data shows that less than 20% of consumers have enjoyed warranty service, which is a big gap with more mature industries such as home appliances, telecommunications and gas.
Why does this happen? What is the warranty status of the home industry? According to the investigation of this reporter over a month, the warranty service of the home industry can be described as very uneven. The brand with good reputation can guarantee more than 5 years, maintain for life, and even have repurchase services. Some brands even have nominal names. A one-year warranty may be difficult to guarantee.
Phenomenon
The warranty of 30,000 yuan furniture is far less than the 300 yuan appliance
The furniture of 30,000 yuan is considered to be medium-to-high-end furniture in the current market. However, on average, its warranty service is far less than that of home appliances with a price of only 300 yuan.
One sigh: How short is the one-year warranty?
The reporters in the various stores operating high-end furniture business learned that most businesses have only one year warranty time, more than one year if you want to repair, you need to pay, the fee maintenance period is more than 5 years, 5 years later may not be repaired Service, and the air conditioner warranty price of 3,000 yuan or less is generally 3-5 years, as the fee service will usually last for life.
The one-year warranty period, although in line with national regulations, has been considered "very insincere" by many consumers. Some consumers claim that furniture made of wood and metal, scratches, smudges, etc. are not covered by the warranty, and the probability of problems in the furniture within one year is too small, and all repairs will be collected after one year.
Two sighs: no proof of how to guarantee the hand
When the reporter visited the store, he found that except for a small number of more standardized businesses, most furniture and building materials products will not issue product descriptions at the time of sale to clarify the warranty liability. Some furniture is not officially invoiced at the time of sale, only receipts or invoices. More importantly, almost no store sales staff will take the initiative to introduce consumers to the after-sales service. When consumers ask for it, only about 20% of sales people will care about him or even want to put forward these. The person who asked the problem is leaving, and about 10% of the sales staff said that they are not very clear.
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