There is no uniform standard for custom furniture.

Special and unique... The modern people, especially the younger generation, are increasingly pursuing a personalized home environment, and tailor-made custom furniture is becoming more and more popular. However, the demand for custom furniture varies, the “shape” has no fixed method, and there is no uniform standard in the industry to regulate it. Consumer custom furniture often encounters various problems. In this regard, the industry has called for the introduction of uniform standards as soon as possible.

Customized furniture demand will become a new bright spot in the future

With the development of the economy, the improvement of technology, and the enhancement of people's individualized consciousness, the thousands of identical furniture on the market can no longer meet the increasingly diverse needs of people. Consumers are also gradually looking for their own personalized furniture. Customized consumption came into being and gradually entered people's lives.

In the market feedback situation in 2012, although the overall performance of the furniture industry declined by 30%, custom furniture maintained a strong growth trend. Today, the real estate market is booming, and the personalized decoration style is gradually being sought after by people. Custom furniture has also become a symbol of fashion life.

According to the survey, most of the finished furniture on the market tends to be popular, and it does not necessarily match the owner's home decoration style, and it does not necessarily conform to the owner's personality style. Therefore, custom furniture is loved by more and more consumers.

At present, the main consumer groups in the decoration market are slowly shifting from the 70s to the 80s. After 80, the younger generation is relatively young and has a unique style. The finished furniture on the market does not meet the requirements of the post-80s. Therefore, the younger generation will prefer to choose custom furniture.

Moreover, in the first- and second-tier cities, the use of house space is more demanding. Finished furniture does not necessarily make the most of all the space, and the advantages of custom furniture are fully highlighted.

Customized furniture hides and greasy only repairs do not retreat into unspoken rules

Custom furniture is favored by many young people, but at the same time, the problems that arise in the process of custom furniture consumption are also the hardest hit areas of the furniture industry complaints. According to the reporter's understanding, in addition to the quality of the furniture and after-sales service is often not as unexpected, the hidden rules of the industry that only repairs the furniture can not be retired, the consumer is very dissatisfied. In the interview, an industry insider who did not want to disclose his identity also complained to reporters.

The details of furniture customization work are intricate, from the consumer's order, organization of production, distribution, door-to-door installation and after-sales service, all links must be interlocked, and the plates, parts and hardware involved in the product customization process are very numerous. Error-prone. Due to the uniqueness of the custom furniture, every detail of the furniture is determined according to the customer's needs. In case of problems, it is very difficult to return.

“Customized furniture once it is returned is tantamount to scrap.” A person in charge of the furniture company, who asked not to be named, told reporters that because custom furniture is tailored to the specific needs of consumers, it is highly targeted and can no longer be Sold to other people, so most manufacturers are reluctant to return for custom furniture.

The reporter also consulted several large furniture stores on the issue of custom furniture replacement. The customer service staff of the actual home said that if the customized product has serious quality problems, such as environmental protection indicators are not qualified, and the materials agreed with the contract are inconsistent, etc., can be returned. However, because custom products cannot be resold, they are generally based on repairs.

No standard problem, more custom furniture, emergency call standard

The biggest attraction of custom furniture is "fixed", but the same, serious defects are also due to "fix". With more and more furniture in the market, many problems in the industry have gradually emerged. The designer's business is unskilled, the design effect is different from the actual product, the installation and delivery are not timely, the product quality is not as good as the exhibition hall, the hardware accessories are easy to be damaged after use, and the common “payment is full when the order is signed”. The contract terms are also consumers. Hot spots of complaints.

Customized furniture quality problems are endless, and the people's after-sales service for custom furniture will inevitably be worried. Many people are therefore discouraged from custom furniture. When can custom furniture give consumers peace of mind?

It is reported that China's furniture industry conforms to the five national standards of uniformity, and finished furniture is equipped with the "Guidelines for the Use of Furniture Products", which can be used as proof and tools for consumer legal rights protection. However, in the area of ​​custom furniture, there is a lack of uniform national or industry standards, and there is less “ruler” in dealing with consumer disputes. In this regard, the industry calls on the state to introduce relevant standards to regulate and constrain, and form a unified rules and regulations in the industry, so that the quality and service of customized furniture products can be labeled to protect consumers' rights and interests.

It is difficult to guarantee the lack of standard to buy custom furniture, avoid blind

For the current custom furniture industry does not have a unified standard, in terms of materials, environmental protection, price, etc., it is still based on the agreement between manufacturers and consumers. Industry insiders remind consumers not to be blind when buying, to carefully inquire and review the contractual agreement, and communicate with the manufacturer before placing an order to avoid unnecessary disputes with the manufacturer.

According to the reporter, there are still many consumers complaining that after the custom furniture is installed, it feels inconsistent with the decoration style in the home. In this regard, home improvement designer Li Jing suggested that consumers should be able to determine the style and color of custom furniture before the decoration of the house, in order to integrate custom furniture and decoration style.

In addition, you should be extra cautious about cheap furniture, but there may be nothing wrong with the surface, but after using it for a period of time, it will make people realize the principle of “a penny and a share”. Therefore, when consumers choose custom furniture, they should shop around according to their actual needs, and avoid buying cheap and inferior products.

Comments: Custom furniture is more in line with the consumption habits and living habits of some consumers. Because the custom furniture market still lacks uniform standards, it is necessary to pay extra attention when customizing furniture, paying for a penny, not on the furniture. Small and cheap.