After mediation, consumers get redo paint opportunities
I bought a brand-name paint to decorate my new home. After the furniture was painted, it appeared white. The painter said that there was a problem with the paint. The paint dealer thought it was a problem with the construction. Recently, Yisheng Industrial and Commercial Office accepted and successfully settled the consumer dispute and saved nearly 10,000 yuan in economic losses for consumers.
Consumer Yu bought a "Libang" brand paint from a paint shop in Yipeng last year for decoration. After the decoration, some paints appeared white, and the consumers were not able to negotiate with the operator Ge and the painter Wu. , to Yisheng Industrial and Commercial Office complaints.
Recently, Yisheng Industrial and Commercial Co., Ltd. convened consumers Yu Mou, paint operator Ge Mou, paint wholesaler Shen Mou, "Libang" Qi Xiaoshan general distribution representative, painter Wu Mou and other 8 people to mediate.
The staff of the institute first led the parties to the consumer's home to check the scene and confirmed that the furniture did appear white after painting. During the mediation process, the parties had different views on the reasons for the whitish phenomenon of furniture paint: the representatives of “Nippon†paints believed that the paint had no quality problems and issued three inspection reports with qualified paint quality. At the same time, they thought that It was because of the weather or the improper construction of the painter caused the paint to be white; the painter thought that there was no problem in their construction, and pointed out that they used the same construction technology to make other brands of paint in other places, there was no whitish phenomenon, and others The consumer also used the "Nippon" paint to appear whitish, but the construction party is not theirs, therefore, they believe that the paint may have quality problems. Due to the long time, there is no such paint in the consumer's home, and there is no paint of the same batch number in the paint shop. The quality of the paint is virtually impossible to identify, and the mediation is in a stalemate.
Under the efforts of the staff, paint operators and painters agreed to negotiate ways to reduce consumer losses without accountability. In the end, the three parties reached an agreement: the paint, materials and other materials needed for redoing should be borne by the paint operator; the paint operators and consumers respectively subsidized the painters 1000 yuan and 500 yuan as the painter construction costs; the specific redo construction The painter is responsible for the completion.
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