[ Chinese wardrobe net ] The wardrobe industry is a custom industry based on natural materials. The products have their own characteristics, and they have their own special sales processes and service processes. The sales flexibility of the wardrobe products is large, the service period is also long, and product service has become one of the important factors that affect consumers' purchase choices.
In order to meet the service needs of consumers, the overall wardrobe industry in China is now paying more attention to the promotion of after-sales service and the promotion of brand image. Product service has become one of the important factors affecting consumers' purchasing choices, because the sales of wardrobe products are more flexible and the service period is longer.
Nowadays, the mature performance of the overall wardrobe market also urges the dealer's eyes to be more brilliant. Nowadays, there are many brands, one can't afford the brand or the brand that frequently changes dealers, and even the brand that closes down, the dealers would rather choose to have after-sales service. s brand. The reputation of the wardrobe brand is particularly important in the current competition, especially in order to solve the problem that the terminal can sell and sell the good wardrobe manufacturers. If the enterprise wants to be healthy, stable and sustainable, it will only be good after-sales service. Achieve the result of quantitative changes.
Some well-known whole wardrobe brands in China have also established experience halls and 4S stores, and launched various after-sales services. Like the upgrade of some important storefronts in China, the flagship store has launched a theme service nationwide, and set up a toll-free number. It is comprehensive in terms of brand image, after-sales service, product quality, anti-counterfeiting technology and environmental protection. Enhance, create a five-star statue of the cabinet, and provide customers with five-star service.
Do the first step of after-sales service, establish a smooth communication channel, and establish an after-sales service department. Only when information communication is smooth and services are followed up can a rapid response mechanism be established. Through the establishment of a service hotline, and to ensure that once the customer's after-sales service complaints, the relevant service personnel of the after-sales service department can inquire the cause of the problem in the shortest time, evaluate the degree of maintenance, and negotiate a solution with the consumer, and the subsequent Service work can also be resolved in the shortest possible time through arrangements such as home repair or return to factory maintenance. This kind of after-sales service can make customers buy with confidence and use it with peace of mind.
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